Terms and Conditions

Effective date: 30 September 2025

1) Who we are

These Terms and Conditions (“Terms”) govern your access to and use of The 1010 Boys websites, stores, products, and services. “The 1010 Boys” is operated by Retailrus Limited, Centris Business Gateway, Level 4/W, Birkirkara, Malta, CBD 3020. Contact: [email protected].

2) Eligibility & account

  • You must be 18+ to purchase.

  • You’re responsible for keeping your account details secure and ensuring information you provide is accurate.

3) Orders & contract formation

  • Your order is an offer to buy. We’ll confirm receipt by email; a binding contract forms when we accept the order (e.g., dispatch confirmation or in-store payment).

  • We may cancel any order (e.g., suspected fraud, pricing error, stock unavailability). If we cancel, you’ll receive a full refund of sums paid.

4) Prices, payment & taxes

  • Prices are shown in EUR or GBP and include VAT where applicable.

  • We accept various payment methods via third-party payment processors. We do not store full card details.

  • If your bank or card issuer charges fees (e.g., FX), you are responsible for those.

5) Shipping & delivery

  • We ship to the destinations shown at checkout. Indicative delivery estimates are not guarantees.

  • Risk & title: risk transfers to you on delivery to your address or to a carrier chosen by you (not our carrier). Title passes upon full payment.

  • Damage/shortage on delivery: please inspect on arrival and notify us within 48 hours with photos so we can assist.

6) Customs & import

For deliveries outside your customs area, you are the importer and responsible for duties/taxes. We cannot control customs delays.

7) Legal guarantee (warranty)

Your purchase is covered by the EU/EEA legal guarantee of conformity:

  • New goods: minimum 2 years from delivery.

  • Refurbished/used goods (if offered): at least 1 year.
    If a product is non-conforming, contact us. We will (in this order, where reasonable): repair, replace, offer an appropriate price reduction, or refund. This guarantee does not cover damage from misuse, unauthorized modification, or normal wear and tear.

8) Returns & right of withdrawal (summary)

  • For online/phone purchases, consumers have 14 days from delivery to cancel without giving a reason (see full Refund & Returns Policy below).

  • Certain items are excluded where allowed by law (e.g., sealed hygiene items once unsealed, downloadables after access is provided, personalized items).

  • For in-store purchases, your statutory rights apply; our goodwill policy may also apply (see Refund & Returns).

9) Store Credit (“Gems”)

We offer single-merchant store credit called “Gems”.

9.1 Issuer & scope

  • Gems are issued and accepted only by The 1010 Boys (same legal entity) and are redeemable solely for our goods/services, online or at our own physical stores.

  • Gems are not a currency, not e-money, and not interest-bearing.

9.2 Purchase & limits

  • You can purchase Gems like any other product.

  • Balance cap: your outstanding Gems balance (after top-up) is capped at €500 or £500 per customer account. We may refuse or reverse top-ups that would exceed this cap.

  • We may impose additional velocity or AML/fraud controls and request ID where required.

9.3 Redemption

  • Gems can be used at checkout (online or in-store) by the account holder. We may request proof of identity in store.

  • No fees to hold or redeem Gems.

9.4 Transferability & cash-out

  • Gems are non-transferable, may not be sold or exchanged, and cannot be redeemed for cash (except where required by mandatory law).

9.5 Expiry & inactivity

  • Gems do not expire. We may suspend access to a balance in cases of suspected fraud, unauthorized use, or chargeback investigations.

9.6 Loss, theft, or compromise

  • Protect your account. We are not responsible for balances spent by someone who gains access to your account due to your negligence. Tell us immediately if you suspect unauthorized use.

9.7 Refunds involving Gems

  • If you paid with Gems, refunds are returned to your Gems balance.

  • If you paid with a mix of Gems and card/cash, refunds are made proportionally (Gems back to Gems; the rest to the original payment method).

10) Prohibited & acceptable use

  • You agree not to use products unlawfully or violate export, sanctions, or safety rules.

  • We may suspend or terminate accounts for abuse, illegal activity, fraud, or policy breaches.

11) Liability

  • We do not exclude or limit liability where unlawful to do so (e.g., death or personal injury caused by our negligence, or your statutory consumer rights).

  • Subject to the foregoing, we’re not liable for indirect or consequential losses. Our aggregate liability for breach of contract shall not exceed the amount you paid for the relevant order.

12) Changes to the Terms

We may update these Terms. The version posted on our website at the time of your order applies to that order.

13) Governing law & disputes

These Terms are governed by the laws of Malta, without prejudice to your mandatory consumer protections in your country of residence in the EU/EEA/UK. Courts at your place of residence may have jurisdiction under consumer law.