FAQ's

Verify

How do I verify my device ?

Go to the verify page, enter your email address and the device’s unique code. Press the Verify button, and see results.

How do I join the ‘The 10/10 boys’ community ?

Please use the link below which allows access to the exclusive whatsapp community.

Where do you ship to ?

We ship worldwide, please select your country at checkout.

How long does shipping take ?

Orders are usually processed within 2–3 business days. Delivery times depend on your location and the shipping method selected.

How can I track my order ?

Once your order is dispatched, you’ll receive a confirmation email with your tracking details.

What is your return policy ?

We accept returns within 14 days of delivery as long as the item is unused and in its original packaging.

Can I exchange an item ?

Yes, exchanges are available for different sizes or items of equal value, depending on stock availability.

What should I do if my order arrives damaged or incorrect ?

Please contact us right away with your order number and photos of the issue so we can resolve it quickly.

How do I wash or care for my clothing items ?

Each item includes care instructions on the label. We recommend following that.

Can I collaborate with your brand ?

We’re always open to creative collaborations and influencer partnerships. Please contact [email protected] with your idea or media kit.

How can I contact customer support ?

You can reach us through our contact form. We usually respond within 24–48 hours on weekdays.